Pepperstone Forex Review: Is it Best for Customer Service?

By Wilbert S

January 10, 2024   •   Fact checked by Dumb Little Man

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Pepperstone is a Forex broker based in Australia, and currently, they are also offering CFDs for retail investor accounts. The new clients registered from the European Union are served by the German and Cyprus entities. Overall, Pepperstone is safe because the three best financial authorities regulate it. There is always a chance of losing money rapidly. But it is easy to trade forex with these trading platforms.

Those three best monetary authorities include the United Kingdom financial conduct authority, Germany’s BaFin, and the Australian Securities and investment commission. Are you wondering what CFDs are? Let us tell you that they are pretty complex instruments. However, they usually come with a risk that you will lose the money due to the leverage.

However, it is essential to note that the risk of losing money rapidly will exist. According to a survey, it has been proved that more than 74-89% of the retail investor accounts and double using all their money when they are trading in CFDs. Let’s discuss this in detail!

Pepperstone Forex Review: What Is Pepperstone Forex?

Pepperstone was brought forward back in 2010, and later on, they opened their own office in London in 2015. Their office in London was opened to start to set their European clients better because they could not do it correctly without having a London-based office.

Besides this, Pepperstone also offers a few tradable products. When it comes to third-party platforms, they are providing the most extensive selection to their clients, which can be very beneficial in the long run. It also includes different social copy trading options for their clients. Trading tools are available with complex instruments, so trading CFDs is easy, and you can also make a minimum deposit.

That is why there is a need to be extremely careful when reading in this area and get negative balance protection. First of all, you need to make sure that you understand how all of it works and if you will take such a high risk.

If you cannot afford to take an increased risk of losing all your money, then it is not recommended for you to trade in CFDs in the first place. There are complex instruments for forex brokers to continue trade execution in the financial markets.

How does Pepperstone Forex work?

The Pepperstone trading platform works so that it ranks the fee level as low. But sometimes, it can be average or higher, but it will depend upon the brokers and the negative balance protection with a minimum deposit.

Pepperstone was founded in Australia back in 2010. They have their offices all over Nairobi and Limassol. Some of their offices are in Dubai, Nassau, Melbourne, and Düsseldorf as well. Note that accounts lose money, and trading CFDs is not that easy. Pepperstone’s minimum deposit is low, and there is less risk of accounts lose money.

Create a Pepperstone account and withdraw funds at no cost. Account opening is easy because of web-based trading.

More than 9.2 billion trades take place on this platform every day, which is why it is a reliable platform. There is a low Pepperstone minimum deposit and major currency pairs. They have an active trader program and market analysis feature for high-volume traders.

It was in such a way that it offers 1,200 + instruments for traders, which are very popular for Forex trading. They not only cater to the needs of Forex traders but also for the CFDs traders.

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What are the Features of the Pepperstone Forex platform?

Pepperstone trading platform has many helpful features for beginners in this field. You don’t have to be a professional when using this platform because it is effortless and has a user-friendly interface.

You will not face any problems in operating the Pepperstone trading platform because it has great features and is very easy to use for newcomers in this field.

Let’s look at the features of the Pepperstone trading platform below.

Security and assurance

Pepperstone shows their clients that there will be no harm that will happen to their trading account. Furthermore, they also gave assurance that there would be no harm done to the funds they are holding in the company.

More benefits

On the other hand, if something goes wrong with the platforms, Germany’s plants will get 90% of their claims on their securities. Up to 20,000 euros also protect the clients for European countries.

A high risk of losing exists when you are not careful. Investment commission is low, and there are multiple liquidity providers. An account is available for investments commission. There are two account types, Standard with an average spread of 0.69 pip and Razor which carries zero spread and low commission

You can adapt your trading style for retail traders. There are many trading instruments and Pepperstone fees according to the trading environment. Technical analysis features are available for beginner traders.

Portfolio and fee reports

Another excellent customer experience feature is that you will get to see a clear portfolio and fee report option. If you are using this platform, you can see your profit and loss balance sheet and all the commissions you have paid until now.

If you want to access this report, all you have to do is find the history tab, and then you are good to go. It is a mobile-friendly and user-friendly platform that has good search functionality.

Placing orders

Currently, Pepperstone is offering three different mobile trading platforms, which include the following:

  • MetaTrader 4
  • MetaTrader 5
  • cTrader

Great customization and look.

There are many different languages to choose from, just like you are good on any other trading platform online. If you want to change the language setting on your Android phone, this process can be a bit difficult, but you can get the hang of it once you have done it.

The search functionality is excellent, and you can search any product you want by typing its name. This makes it very easy to navigate and find whatever you are looking for!

Mobile application available

It has an ideal mobile trading platform designed desirably. It is straightforward to find all the features, and you will not have to look for them for a long time, and there is nothing complicated.

Pepperstone Forex Pricing and Plan?

If you want to trade by using the Pepperstone platform, the good news is that they have a low fee in general.

The good news is that they don’t charge a brokerage fee that other brokers will charge you.

However, it is essential to keep in mind that you will be charged a small amount for sure. You can use this platform if you plan to trade by using this platform more often.

For instance, it will be a perfect platform for you if you plan to trade at different times in a single week or even if you are planning to sell daily.

Let’s have an overview of the Pepperstone fee:

  • EURUSD FEE: $3.50 commission per lot
  • Inactivity fee: Low: No inactivity fee

Online brokers charge a low fee as compared to traditional brokers. There is a reason behind this. The reason is that online brokers can quickly scale their business.

Because it will not make a lot of difference if they have more than 5000 lines and are doing an online business, but it does not mean that they don’t have any fees at all because they do have.

They are earning money by charging you for different events. There is a total of 3 types of fees so let’s have a look at them.

Pepperstone Trading Fee

The trading fee of the Pepperstone platform is relatively low, which means that it will be suitable for you if you are not planning to trade a lot. If you plan to trade multiple times in a single week, it will be the perfect solution for you.

Now we are going to divide the trading fee of Pepperstone into different classifications so you can look at them separately and have a better understanding.

Financing Rates

Currency conversion fee

It is important to note that Pepperstone will charge a currency conversion fee for all the trades and instruments. It happens on the devices which are denominated in a currency that is different from the money that is available in your account at the moment.

The fee is charged from your account so that the exchange rate received from the liquidity providers is Mark does a markup.

Pepperstone non-trading fees

Now let’s look at the non-trading fee of the Pepperstone platform. Overall, Pepperstone is a chief broker for a non-trading price. It means that they will not charge you a lot of money for all your non-trading-related activities that you will perform from your account and all other related operations.

For example, it will also include a withdrawal fee, which means that it will not charge your single penny if you want to withdraw something from your account.

The non-trading price will include some brokerage fees and the charges you will pay, which are not related to any trading activities related to your account, like buying and selling.

Let’s look at a high-level overview of how Pepperstone charges non-trading fees below.

  • Withdrawal fee: A fee may apply for wire transfer in some areas
  • Deposit fee: $0
  • Inactivity fee: $0
  • Account fee: $0

Pepperstone deposit fee

You will have to pay this fee when sending money to your trading account from your bank account. Most brokers do not charge you for performing this activity, and the same is the case with the platform under consideration today, which is Pepperstone.

You can easily view the same amount on your account that you have sent by using any of the sending methods which are being provided by the platform currently. Let’s have a look at the Pepperstone deposit methods below:

  • Bank transfer
  • Credit card
  • Debit card
  • Electronic wallets

Pepperstone withdrawal fee

The unique thing about this platform is that it does not charge any withdrawal fee. It means that the amount in your bank account will stay the same that you have transferred from your account without any withdrawal at all.

All methods except Bank transfer have no fees, Bank transfer may incur a $20 fee depending on the jurisdiction.

Pepperstone inactivity fee

There will not be any activity fee if you use this platform for trading. If you are not looking forward to your account being charged, it is ideal for you if you do not wait long. By a long time, we mean months or even years.




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Who is Pepperstone Forex Best For?

The Pepperstone platform for trading is perfect for those looking for something regulated. If you are looking for a regulated platform, you have found the right one, Pepperstone.

This platform is regulated by the United Kingdom financial conduct authority for their United Kingdom clients.

But if you are from Germany or Australia, it is safe for you because the federal monetary supervisory authority regulates it. Moreover, it is also regulated by the Dubai financial services authority if you are from the Middle East and use it for trading.

On the other hand, many people are looking for safe platforms online because of more scams happening in the online world nowadays. Safety is a huge concern, and if you are looking for a safe and regulated platform, this will be the right one for you. In 2020 the company displayed that there had been a data leak.

Some hackers used Malware how to hack a computer used by an external service provider of the platform under consideration in this article.

Pepperstone Forex Pros and Cons

Let’s discuss the pros and cons in detail!


  • Low forex fees
  • Superior Customer Service
  • No inactivity fee
  • Reliable platform
  • Holder of 7 Licenses


  • High costs for holding positions overnight
  • hacked once in the past

Pepperstone Forex User Experience

Overall, the User experience at Pepperstone is excellent for the customers of the platform who use it regularly for trading purposes. It has a great user experience because it has a login and security feature that provides only one-step login. The two-step authentication would have been more secure, but it might have been added soon.

What you can do to protect your data is to set up a two-step login for accessing the information on the website. But there is no option for biometric. But it might be introduced in the future to improve the customer experience of the platform even more.

Moreover, a search function is also available on this platform to improve the User experience of the customers. The assets are available which are grouped into different categories. An alert and notification feature is also available on the desktop version of this trading platform which can be very handy when you are working on the desktop.

Pepperstone Forex vs. Competitors

1. Pepperstone Forex vs. Avatrade

Comparing different Forex trading platforms is not an easy task at all. Every broker cannot publish their average spread data, and the pricing structure of every trading platform is different.

Nothing about Avatrade is that it offers a better pricing policy than other trading platforms nowadays. It also has three Global Tier 1 license. On the other hand, Pepperstone only has two.

We conducted a Thoreau analysis of 23 different international regulators. According to that research, we found out that Avatrade is earning a higher trust score than the other platform under consideration.

We also tested the trading tools of both platforms and their research capabilities. AvaTrade is offering a better experience along with the mobile application. But when it comes to market research, Pepperstone is the clear winner because it has superior market research. At the same time, the other platform provides a better trading application on smartphones.

Pepperstone is also a reliable platform, and you can be trusted if you are looking forward to starting Forex trading anytime soon.

Although it does not offer many tradable products, it is still one of the most effective options for third-party platforms available online. The best part is that it also provides different social copy trading options.

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2. Pepperstone Forex vs. FXCC

Both FXCC and Pepperstone are offering a trading platform on MetaTrader 4. Both of these platforms are ideal if you want to use them for automated on automated trading. In contrast, Pepperstone provides some additional features compared to the other ones under comparison right now.

FXCC is regulated in Cyprus, which is great for you if you reside there. On the other hand, Pepperstone is regulated by the FCA in the UK and is also regulated in Cyprus (CySEC), in Australia, Bahamas, Kenya, Dubai, and Germany. The good thing about Pepperstone is that it also provides MT5 and cTrader.

The other platform is not providing this option right now. The minimum deposit for FXCC is $100, whereas the minimum deposit for Pepperstone is $200.

FXCC is currently providing three different types of accounts, and the minimum deposit is not less than 100 dollars. Pepperstone is a better option for Muslims because it also offers Islamic accounts. After all, they do not charge any commission. They also provide a better spread and also include the markup. But the similarity in both of the brokers is that both of them are offering a low commission.

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Choose Asia Forex Mentor for Your Forex Trading Success

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Comprehensive Curriculum: Asia Forex Mentor offers an all-encompassing educational program that covers stock, crypto, and forex trading. This well-structured curriculum equips aspiring traders with the knowledge and skills necessary to excel in these diverse markets.

Proven Track Record: The credibility of Asia Forex Mentor is firmly established through its impressive track record of producing consistently profitable traders across various market sectors. This achievement serves as a testament to the effectiveness of their training methodologies and mentorship.

Expert Mentors: At Asia Forex Mentor, students benefit from the guidance and insights of experienced mentors who have demonstrated remarkable success in stock, crypto, and forex trading. These mentors provide personalized support, enabling students to navigate the intricacies of each market with confidence.

Supportive Community: Joining Asia Forex Mentor brings access to a supportive community of like-minded traders pursuing success in the stock, crypto, and forex markets. This community fosters collaboration, idea-sharing, and peer learning, enhancing the overall learning experience.

Emphasis on Discipline and Psychology: Success in trading necessitates a strong mindset and disciplined approach. Asia Forex Mentor provides crucial psychological training to help traders manage emotions, handle stress, and make rational decisions during trading.

Constant Updates and Resources: The financial markets are dynamic, and Asia Forex Mentor ensures that students remain up-to-date with the latest trends, strategies, and market insights. Continuous access to valuable resources keeps traders ahead of the curve.

Success Stories: Asia Forex Mentor takes pride in a multitude of success stories where students have transformed their trading careers and achieved financial independence through their comprehensive forex, stock, and crypto trading education.

In summary, Asia Forex Mentor emerges as the premier choice for those seeking the best forex, stock, and crypto trading course to carve a rewarding career and achieve financial prosperity. Through its comprehensive curriculum, experienced mentors, practical approach, and supportive community, Asia Forex Mentor provides the necessary tools and guidance to mold aspiring traders into accomplished professionals across diverse financial markets.





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Conclusion: Is Pepperstone Forex really the Best for Customer Service?

The Pepperstone trading platform offers 1,200+ different instruments. These instruments are being provided mainly for those traders who want to focus on Forex trading and CFD. It is a top-rated platform because it has a low minimum deposit, and it is an excellent third-party platform overall.

There is no withdrawal fee, so more people are inclined towards it. On the other hand, it is a very reliable platform, even though it was hacked once in the past.

The trading platform has made a lot of planes for reassurance of their customers and has done a lot to introduce new security features for the safety of their customers now.

It is an excellent platform for all Forex traders and CFDs traders. It doesn’t matter if you have a lot of experience or not. You can quickly start waiting on this platform.

Even if you have no experience, you can soon get the hang of it because it is a mobile-friendly trading platform without any complicated features.

You will not face any trouble while using the trading platform, and you can also turn on the notifications in the desktop version of this trading platform and benefit from it. If you are looking for something with a meager fee and cost, then this will be the right platform for you!




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Pepperstone Forex FAQs

Is Pepperstone Forex Safe and Legit?

Yes, it is a safe platform because authentic financial authorities regulate it. If you are wondering if your money will be safe with this platform, you can trust it because it is a reliable platform for sure. Client money protection is a priority, and your money is kept safe.

What are smart trader tools?

These tools are a set of tools made for experts and specialists. These tools are specifically designed to help people unlock their enormous trading capability.

The best part is that they are not complicated to use, and everyone can access them easily.

Is Pepperstone good for forex?

Yes. The Pepperstone trading platform is good for Forex trading. It is a reliable platform, and the best part is that there is no withdrawal fee at all.

There are no other additional or hidden costs if you are looking forward to trading with this platform.




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Wilbert S

Wilbert is an avid researcher and is deeply passionate about finance and health. When he's not working, he writes research and review articles by doing a thorough analysis on the products based on personal experience, user reviews and feedbacks from forums, quora, reddit, trustpilot amongst others.

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