City Index Review 2024 with Rankings By Dumb Little Man

By Wilbert S

March 15, 2024   •   Fact checked by Dumb Little Man

Overall Rating

Overall Ranking

Trading Terminals



Evaluation Criteria

The team at Dumb Little Man, comprising financial specialists, seasoned traders, and private investors, employs a specialized algorithm for thorough evaluations of brokerage services. Their analysis focuses on key areas such as:

  • User Experience
  • Earnings Potential
  • Reliability
  • Broker Expertise
  • Cost-Effectiveness

Taking into account the views of actual users, their assessments deliver an all-encompassing and impartial view. Through careful research, they identify City Index as a credible choice for those seeking a dependable financial ally. Nonetheless, Dumb Little Man advises prospective clients to carefully peruse their detailed review to grasp any potential drawbacks linked to the broker.

City Index Review

Forex brokers play a pivotal role in providing access to the foreign exchange market, the largest financial market globally. These brokers serve as intermediaries, enabling both retail and institutional traders to buy and sell foreign currencies. In the crowded landscape of forex brokers, City Index stands out due to its comprehensive offerings and regulatory standing.

City Index is a renowned global CFD broker, distinguished by its adherence to regulation by multiple financial authorities, including the top-tier UK Financial Conduct Authority (FCA). This broker is celebrated for its competitive low forex trading fees and minimal non-trading fees, such as low withdrawal fees. Moreover, City Index simplifies the journey for new traders with its fast and smooth account opening process, complemented by a suite of high-quality research tools available to its users.

In this comprehensive review, our aim is to delve deep into the offerings of City Index, highlighting its unique selling propositions and any potential drawbacks. We are committed to providing an exhaustive evaluation, touching on key aspects such as account optionsdeposit and withdrawal processes, and commission structures. By integrating expert analysis with real trader experiences, our goal is to furnish you with vital information that will aid in making an informed decision about selecting City Index as your go-to brokerage service provider.

What is City Index?

City Index serves as a prominent global spread betting, FX, and CFD Trading provider. This brokerage firm facilitates access to a wide range of markets, allowing traders to speculate on the price movements of currencies, indices, and other financial instruments. It stands as a key player for those interested in engaging with the forex and CFD markets.

As a subsidiary of the Nasdaq listed StoneX GroupCity Index boasts strong financial backing and a solid reputation in the trading community. The broker operates under the strict supervision of several regulatory bodies, including the Financial Conduct Authority (FCA) in the UK, the Australian Securities and Investments Commission (ASIC) in Australia, and the Monetary Authority of Singapore (MAS) in Singapore. This regulatory framework ensures a high level of trader protection and operational integrity.

With operational bases in the United Kingdom, Australia, and SingaporeCity Index offers global market access to traders from various jurisdictions. The presence of offices in these key financial hubs underscores the broker’s commitment to offering localized support and services tailored to meet the needs of a diverse client base. This global footprint reinforces City Index’s position as a trusted and accessible broker for traders around the world.

Safety and Security of City Index

The safety and security of City Index are paramount, with the broker regulated by the prestigious British Financial Conduct Authority (FCA). This information, meticulously researched by Dumb Little Man, highlights the broker’s adherence to stringent regulatory standards. The FCA imposes rigorous requirements on brokers to ensure the protection of traders and the integrity of financial markets. Failure to comply with these obligations can result in the revocation of the broker’s license, underscoring the seriousness of City Index’s regulatory compliance.

City Index enhances the safety of client funds through the use of segregated accounts. This practice ensures that customer funds are kept separate from the company’s operational funds, offering an additional layer of security. Moreover, in the unlikely event of financial discrepancies or violations, traders are safeguarded by the Financial Services Compensation Scheme (FSCS), which offers compensation up to £85,000. This guarantee of compensation is a critical safety net for traders, reflecting City Index’s commitment to client protection.

Furthermore, the availability of a license from a reputable regulator like the FCA, combined with the operational transparency through segregated accounts and the FSCS protection, positions City Index as a secure trading platform. However, it’s noted that certain regulatory documents are not publicly accessible, which might raise questions about transparency. Nonetheless, the broker’s compliance with FCA regulations, the use of segregated accounts, and FSCS protection are pivotal aspects that affirm City Index’s dedication to safety and security in the trading environment.

Pros and Cons of City Index


  • Wide selection of trading instruments
  • Offers both floating and fixed spreads
  • Availability of MetaTrader 4, web, and mobile platforms
  • 2024 Annual Award for #1 Risk Management Tool: PlayMaker
  • City Index mobile app features integrated research and market insights
  • Weekly generation of 200 unique trading signals through SMART Signals


  • Occasional trading platform issues
  • Limited deposit and withdrawal options
  • Potential rejection of account applications based on trading experience or capital
  • No support for MetaTrader 5

Sign-Up Bonus of City Index

City Index is offering a compelling sign-up bonus for new traders: the chance to enjoy $888 cashback on their initial trades. This exclusive promotion is designed to welcome new users by significantly reducing their trading costs during the first two months of account operation. To be eligible, traders must open their account before 31 March 2024.

This sign-up bonus stands out for its accessibility, as it imposes no minimum trading volume requirement. This means that traders can qualify for up to $888 cashback regardless of their trading frequency or the size of their trades. It’s an excellent opportunity for those looking to kickstart their trading journey with City Index, joining a community of over a million traders who benefit from competitive trading conditions and robust platform features.

City Index Account Types

After thorough testing and research by our team of experts at Dumb Little Man, it was discovered that City Index offers two primary account types to accommodate the diverse needs of its traders. These accounts are designed to cater to both novice and experienced traders by providing an environment that matches their trading experience and risk tolerance. Here’s a clean and organized list of the account types available at City Index:

  • Real Account: This account is tailored for experienced traders, allowing them to engage in trading operations with all the offered assets in real-time. The trading conditions vary based on the assets selected by the trader. It’s designed to offer a genuine trading environment where traders can apply their strategies and knowledge in a dynamic market setting.
  • Demo Account: Aimed at traders looking to test the trading conditions of City Index or those who wish to try new strategies without financial risk. While the demo account offers a risk-free trading experience, it’s important to note that no real profit can be accrued. This account type provides an excellent opportunity for beginners to familiarize themselves with the platform and for experienced traders to refine their strategies.

City Index Customer Reviews

Customer reviews of City Index reveal a mixed experience with the platform’s services. On one hand, users commend the support team for their helpfulness, especially in resolving technical issues such as system updates necessary for trading operations. This indicates a responsive and supportive customer service approach for technical difficulties. 

On the other hand, some traders express frustration over financial aspects, including perceived excessive charges during inactive trading periods, like the holiday season, and challenges with account closure and fund withdrawal. These accounts highlight concerns over financial transparency and operational efficiency, particularly in handling withdrawals and explaining charges

City Index Fees, Spreads, and Commissions

City Index stands out for its transparent fee structure, ensuring traders face no hidden fees. This transparency is a key aspect of their offering, making it easier for traders to manage their finances without worrying about unexpected charges. Importantly, City Index does not impose commissions on deposits or withdrawals, regardless of the payment method used. This policy applies across all available payment systems, providing flexibility and cost-efficiency for traders managing their funds.

Traders at City Index benefit from the option to choose between floating and fixed spreads, with the spread size varying according to the trading instrument. This flexibility allows traders to select spreads that best suit their trading style and strategy. Additionally, City Index applies a fixed commission for swaps when transferring a position to the next day. This fee, related to holding positions overnight, is a common aspect of trading costs and is clearly outlined to ensure traders can plan their trading activities with full awareness of potential charges.

Deposit and Withdrawal

According to thorough testing by a trading professional at Dumb Little ManCity Index provides a streamlined deposit and withdrawal process. The broker ensures that withdrawing funds is hassle-free, requiring simply an application without imposing any commission for the operation. This policy extends to payment systems as well, highlighting City Index‘s commitment to cost-effective money management for its clients.

For withdrawals, traders have the flexibility to use either Visa or MasterCard bank cards, or opt for the bank transfer method. This choice caters to the preferences of different traders, ensuring convenience and efficiency in accessing their funds. The broker impresses with a quick turnaround, as funds typically reflect on a client’s card within 24 hours, demonstrating City Index’s efficiency in processing transactions.

Moreover, City Index supports transactions in several major fiat currencies, including EUR, USD, and GBP. This currency versatility is advantageous for traders globally, allowing them to deposit and withdraw funds in the currency that best suits their financial situation. The inclusion of these widely used currencies underscores City Index’s global approach to trading, accommodating a diverse clientele.

How to Open an City Index Account

  1. Start by clicking “Create account” on the main page.
  2. Enter personal details such as name, birth date, email, and phone number, and select your interested trading instruments.
  3. Provide your address, city, postal code, citizenship, and tax identification number.
  4. Fill in employment status, trading experience, and financial details like income and initial deposit amount.
  5. Confirm your application, acknowledging the risks of market trading and set up preferred notification methods.

City Index Affiliate Program

City Index offers a comprehensive affiliate program designed to cater to various partners, from individuals to corporations. The program is structured to reward affiliates, representing brokers, and white label partners, each with specific benefits tailored to their contribution.

Affiliates receive a bonus for each referral client they bring to City Index via an individual referral link. This structure incentivizes the promotion of City Index’s trading services, benefiting both the affiliate and the broker.

Representing Brokers are part of a scheme that allows brokerage firms to earn commissions for every transaction made by a referred client. This program supports brokerage companies in expanding their service offerings and enhancing their revenue streams.

White Labels are companies aiming to offer their clients access to a broader range of markets under their own brand. City Index partners with these companies, providing a platform for them to extend their market reach without compromising their brand identity.

Lastly, the program includes Exchange-traded futures, offering partner companies’ clients access to over 30 derivative exchanges across the United States, Europe, Asia, and the Middle East. This component of the affiliate program allows partners to offer their clients a diversified trading portfolio.

City Index Customer Support

City Index offers comprehensive customer support options, ensuring that traders can easily access assistance whenever needed. Based on experiences documented by Dumb Little Man, the broker provides multiple channels for contacting support, including local and international phone callsemail correspondence, and live chat on the broker’s website. These varied communication methods cater to the diverse needs and preferences of traders around the globe.

Traders can initiate support requests directly from the City Index website or through their personal account, making the process of seeking help straightforward and user-friendly. This flexibility in accessing support services highlights City Index’s dedication to offering a seamless and responsive customer service experience. The availability of different contact methods ensures that traders can find assistance with minimal delay, enhancing the overall trading experience with City Index.

Advantages and Disadvantages of City Index Customer Support

Support available 24/5

Multiple contact methods

Direct support access via website or personal account

Quick response times
English-only communication

No weekend support

Limited language options

City Index vs Other Brokers

#1. City Index vs AvaTrade

City Index offers a wide array of trading instruments, robust regulatory compliance across multiple jurisdictions, and is known for its innovative trading tools like PlayMaker. It serves a global audience with a focus on providing low forex trading fees and advanced trading platforms. AvaTrade, on the other hand, has a significant global presence since 2006, with a strong commitment to providing a comprehensive online trading experience. It offers more than 1,250 financial instruments and is renowned for its heavy regulation and licensing, ensuring high levels of trader security.

Verdict: For traders prioritizing a vast selection of trading instruments and advanced tools, City Index may be the better choice. However, for those valuing a heavily regulated environment with a wide range of financial instruments, AvaTrade stands out. Given the robust regulatory framework and broader global reach, AvaTrade might edge out for traders valuing security and variety.

#2. City Index vs RoboForex

City Index shines with its regulatory compliance, including top-tier UK FCA oversight, low trading fees, and a broad range of trading tools. RoboForex, established in 2009, distinguishes itself with superb trading conditions, cutting-edge technologies, and a vast selection of over 12,000 trading options across eight asset classes. It’s known for its wide variety of trading platforms and personalized trading terms suitable for various trading styles.

Verdict: While City Index offers a solid, regulated trading environment with competitive fees, RoboForex provides a more diverse trading platform selection and a wider range of trading instruments. For traders seeking technological diversity and a vast array of trading options, RoboForex may be the preferred choice.

#3. City Index vs FXChoice

City Index stands out for its comprehensive trading solutions, regulatory safeguards, and innovative trading tools. FXChoice, established in 2010 and regulated by the International Financial Services Commission of Belize, focuses on integrity and customer-oriented services. It caters primarily to experienced traders with its offer of classic and professional ECN accounts, alongside services tailored for automated trading.

VerdictCity Index offers a more robust regulatory environment and a broader range of research tools, making it suitable for traders who value security and advanced trading features. FXChoice, with its focus on experienced traders and emphasis on automated trading solutions, might appeal more to those looking for specialized ECN accounts and automated trading options. For overall security and tool diversity, City Index could be considered the better option.

>> Also Read: AvaTrade Review 2024 By Dumb Little Man: Is It The Best Overall Broker?

Choose Asia Forex Mentor for Your Forex Trading Success

If your goal is to forge a lucrative career in forex trading and secure significant financial success, Asia Forex Mentor is your premier destination for top-tier forex, stock, and crypto trading education. Ezekiel Chew, celebrated for his contributions to trading institutions and banks, is the mastermind behind Asia Forex Mentor. It’s noteworthy that Ezekiel consistently secures trades in the seven-figure range, marking him as a standout among trading educators. The following points highlight why we recommend Asia Forex Mentor:

Comprehensive CurriculumAsia Forex Mentor delivers a thorough educational package encompassing forex, stock, and crypto trading. This curriculum is designed to arm budding traders with the expertise and techniques needed to thrive in these varied financial landscapes.

Proven Track Record: The reputation of Asia Forex Mentor is solidly backed by its history of nurturing traders who consistently achieve profits in different market areas. This record attests to the high efficacy of their teaching strategies and mentorship.

Expert Mentor: Students at Asia Forex Mentor receive instruction and insights from a mentor with a proven record of success in forex, stock, and crypto trading. Ezekiel’s hands-on support ensures students can confidently tackle the complexities of the markets.

Supportive Community: Enrollment in Asia Forex Mentor grants entry to a collaborative community of traders focused on succeeding in forex, stock, and crypto trading. This environment encourages sharing, collaboration, and mutual learning, enriching the educational journey.

Emphasis on Discipline and Psychology: Achieving trading success requires a resilient mindset and a disciplined approach. Asia Forex Mentor emphasizes psychological training to aid traders in managing their emotions, coping with stress, and making sound trading decisions.

Constant Updates and Resources: With the ever-evolving nature of financial markets, Asia Forex Mentor keeps its students abreast of new trends, techniques, and market developments. Ongoing access to these resources ensures traders remain competitive.

Success StoriesAsia Forex Mentor boasts numerous testimonials from students who have drastically changed their trading careers and reached financial independence, thanks to their comprehensive education in forex, stock, and crypto trading.

For individuals eager to navigate the forex, stock, and crypto trading landscapes successfully and attain financial growth, Asia Forex Mentor stands as the optimal educational platform. With its detailed curriculum, skilled mentors, practical training approach, and supportive community, Asia Forex Mentor equips aspiring traders with all the necessary resources and support to evolve into proficient professionals in various financial markets.





#1 Forex, Crypto and Stocks trading course. Ranked most comprehensive by Investopedia and Best by Benzinga. Free to Try!

Conclusion: City Index Review

In conclusion, the team of trading experts at Dumb Little Man has conducted a thorough review of City Index, identifying it as a reputable and competitive broker in the forex and CFD trading landscape. City Index impresses with its wide range of trading instrumentscompetitive spreads, and access to both MetaTrader 4 and proprietary trading platforms. These features, combined with the award-winning PlayMaker tool and comprehensive mobile app, position City Index favorably for traders seeking a robust trading environment.

However, potential traders should be aware of the periodic malfunctions of the trading platform, a limited variety of deposit and withdrawal methods, and the criteria for account opening that may exclude less experienced traders or those with insufficient capital. The absence of MetaTrader 5 might also be a drawback for some users.

>> Also Read: Fusion Markets Review with Rankings 2024 By Dumb Little Man

City Index Review FAQs

What types of accounts does City Index offer?

City Index provides two main types of accounts to accommodate the needs of different traders: a real account and a demo account. The real account is designed for experienced traders, allowing them to execute trades with all offered assets in real-time, with trading conditions varying by the assets used. The demo account enables traders to test the company’s trading conditions or try out new strategies without any financial risk, as no real money is involved in trades made within this account type.

How does City Index handle deposits and withdrawals?

City Index offers a straightforward process for deposits and withdrawals, not charging any commissions for these operations. Traders can use Visa or MasterCard bank cards or opt for a bank transfer when withdrawing funds. The typical time for funds to be credited to a client’s card is around 24 hours, making the process efficient and user-friendly. Available currencies for these transactions include EUR, USD, and GBP, providing flexibility for global traders.

Is City Index a safe broker to trade with?

City Index prioritizes the safety and security of its clients’ funds and personal information. It is regulated by several top-tier financial authorities, including the UK’s Financial Conduct Authority (FCA). Additionally, City Index uses segregated accounts to keep client funds separate from its own, enhancing financial security. The broker is also part of the Financial Services Compensation Scheme (FSCS), offering compensation up to £85,000 in case of financial irregularities, which underscores its commitment to trader protection.

Dumb Little Man Recommends – Top 3 Best Forex Brokers in 2024

Wilbert S

Wilbert is an avid researcher and is deeply passionate about finance and health. When he's not working, he writes research and review articles by doing a thorough analysis on the products based on personal experience, user reviews and feedbacks from forums, quora, reddit, trustpilot amongst others.

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