Although I sell software and other technology related items, I am not an IT guy - not by any means. Sure, I managed to get a few blogs going but that is child's play compared to what most IT guys (and gals) go through.
Over the years, I have indeed learned that IT employees aren't really wired differently than the rest us. Just like you, they prioritize. You are just not happy that your problem isn't at the top of the list! Subsequently, I have heard IT people described as rude, arrogant, etc.
With my witty little intro, I want to share some information from (yes) an IT guy. In "10 things your IT guy wants you to know", Jordan Silva tells us why IT people are how they are. Here are a handful of his points:
- If you ask me technical questions please don’t argue with me because you don’t like my answer. If you think you know more about the topic, why ask? And if I’m arguing with you…it’s because I am positive that I am correct, otherwise I’d just say “I don’t know” or give you some tips on where to look it up, I don’t have the time to just argue for the sake of it.
- There is no magic “Fix it” button. Everything takes some amount of work to fix, and not everything is worth fixing or even possible to fix. If I say that you just need to re-do a document that you accidentally deleted 2 months ago, please don’t get mad at me. I’m not ignoring your problem, and it’s not that I don’t like you, I just cant always fix everything.
- Emailing me several times about the same issue in the same day is not only unnecessary, it’s highly annoying. Emails will stay until I delete them, I won’t delete them until I’m done with them. I will typically respond as soon as I have a useful update. If it is an urgent issue, let me know (see number 5).
To read the rest, please visit 10 things your IT guy wants you to know by Think Smarter.
NOTE: It looks like the Think Smarter blog has disappeared so clicking won't take you anywhere. I will leave this post up because you still have the 3 points above...sorry guys.